002 – History of the Service Cloud, Features, and Use Cases

Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than the Sales Cloud. It’s seen many evolutions over time though; in name, features, and possibilities. Cheryl and Jeff explore the Service Cloud’s history and what makes it amazing today.
Topics and Links
Jeff Grosse and Cheryl Feldman
Follow Jeff @CRMFYI
Follow Cheryl @CherFeldman
  • I think the On Target link is incorrect. I can’t find On Target anywhere on that site.