Our Podcast is Coming Soon

We are excited to announce that in the coming weeks we will be launching the Case Closed Podcast.  This podcast will be the first of it’s kind; a podcast dedicated entirely to service excellence and the Service Cloud. The Case Closed Podcast will of course cover all things Service Cloud, but we’ll dive deeper not just into the technical but into the methodologies on how service teams can be more efficient.  Look for some special guests and reviews of features and apps.  

About the Case Closed Podcast Hosts

Jeff Grosse


Jeff has 17+ years of contact center and CRM experience.  He leads the Salesforce Service Cloud Practice for Appirio, one of the largest Salesforce systems integrators around.  Jeff has an enthusiasm that’s contagious, which is why getting to hear his passion for service excellence in audio form should help get you psyched with what is possible using Service Cloud.  Jeff is part of the inaugural Salesforce MVP class and helps make heroes of those around him using awesome tools like Service Cloud and Evernote.

Cheryl Feldman

CherylFeldman512Cheryl has been in the salesforce ecosystem since 2004 starting out as a “Solo Admin” who now currently leads a team of Salesforce Admins at GSD Company building cool things in the clouds. Cheryl first migrated a support team onto salesforce in 2006 and quickly learned the power of the Service Cloud. She loves bringing efficiency to service, support and operational teams using both technology and service methodologies.  Cheryl is also a Salesforce MVP and Salesforce User Group Leader in NYC.  
If you missed the popup when you first got to our site, join our email list and be notified when we launch the podcast. We are truly looking forward to helping you solve complex service problems using our favorite tools, methodology, and combined brainpower.